Refund Policy
Refund and Cancellation Policy
At CerebrumIQ, we’re committed to providing a high-quality experience to support your journey with us. We’re here to
help with any questions, so please read the policy below to understand your options for cancellations and refunds.
Subscription Cancellation
1. Trial Period
We offer a trial period so you can experience our services risk-free. You will receive an email notification from us
with your subscription terms and instructions on how to cancel. If you wish to cancel, please use our self-service
portal, which allows you to cancel your subscription immediately.
2. Continuing Beyond the Trial
If you choose to continue your subscription after the trial, you’ll begin recurring billing based on your chosen
plan, as described below.
Recurring Billing
1. Subscription Billing
By subscribing to CerebrumIQ, you agree to automatic recurring billing based on your subscription plan, which
continues until you decide to cancel.
2. Billing Cycle and Cancellation
Subscription fees are billed at the start of each billing cycle. You can cancel any time to stop future charges by
following the instructions provided in your welcome email or account settings, or by contacting our support team.
3. Non-Refundable Billing
Once a billing cycle begins, fees for that cycle are generally non-refundable. If you cancel before the next cycle
starts, future charges will be stopped.
Refund Conditions
We handle refunds on a case-by-case basis to accommodate individual circumstances. While refunds are generally limited,
we are happy to provide one if you are eligible.
1. Trial Period Cancellations
Canceling within the trial period ensures that no further charges will apply. If you’re not satisfied with our
product, please contact our customer support team, and we’ll refund your trial payment. Once the trial period ends
and a paid subscription begins, the subscription is generally non-refundable.
2. Voluntary Cancellations
You can cancel anytime to prevent future charges, but please note that refunds are not typically provided for
partial billing cycles or any remaining time in a subscription period.
3. Technical Issues
If you experience technical issues with our service within 30 days of purchase, you may be eligible for a refund.
Please reach out to us with details about your device and the issue experienced.
4. In-App Subscriptions
For subscriptions purchased through app stores (e.g., App Store, Google Play), please contact the app store directly
for refund inquiries, as they fully control payments processing.
5. Other Considerations
Non-subscription purchases and add-ons are typically non-refundable, though exceptions may apply. To check
eligibility, please feel free to contact us using our Chatbot.
6. Currency Conversion & Cross-Border Fees
If you are based outside the United States, European Union, Canada, Australia, or United Kingdom, we are not
responsible for currency conversion fees or additional international transaction fees. Typically, in these
countries, we charge in the local currency, and international transaction fees generally do not apply. However, we
are not responsible for any such fees and cannot refund transaction fees, as these are determined by your
card-issuing bank.
7. Privacy and Data Handling
We take your privacy seriously. When you cancel your subscription, your billing information will be securely
retained only for as long as necessary to fulfill legal and regulatory requirements. Once these obligations are met,
we will delete your billing information from our systems. Any personal data collected is handled in accordance with
our Privacy Policy, ensuring that your information is protected and used only for necessary purposes related to your
subscription and any subsequent support inquiries.
For more information, please check our Terms and Conditions.